Privacy Policy

Last updated: January 15, 2026

TotalCare Logistics LLC ("TotalCare," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit totalcarelogistics.xyz or use our logistics services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, company, email address, phone number, and mailing address.
• Shipment information — origin and destination, cargo descriptions, weights, dimensions, and delivery requirements.
• Account & billing data — information needed to set up your account, process quotes, and bill for services.
• Communications — records of correspondence when you contact us by phone, email, or web form.

We also automatically collect certain technical data when you visit our website, such as IP address, browser type, device information, and pages viewed, through cookies and similar technologies.

2. How We Use Your Information

• To provide quotes, arrange transportation, and fulfill logistics services.
• To communicate with you about shipments, account matters, and support requests.
• To process payments and maintain accurate business records.
• To improve our website, services, and customer experience.
• To comply with legal, regulatory, and contractual obligations.
• To send service updates and, where permitted, relevant marketing communications.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Carriers and partners necessary to execute your shipments.
• Service providers who support our operations (payment processing, IT, analytics) under confidentiality obligations.
• Authorities when required by law, regulation, customs, or legal process.
• Successors in connection with a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar technologies to operate our website, remember preferences, and understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• TotalCare Logistics LLC
• 727 John St, Menasha, WI 54952
• Phone: +1 715-459-2241
• Email: privacy@totalcarelogistics.xyz